REFUNDS & RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return you’ll need the receipt or proof of purchase.
To start a return, you can contact us at contact@banhoekchillioil.com. Please note that returns will need to be sent to the following address:
Old Banghoek Road, Kylemore, Stellenbosch, 7600
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@banhoekchillioil.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@banhoekchillioil.com.
SIZZLE & DRIZZLE RECIPES
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BCO LAMB TAILS ON THE BRAAI
Recipe by Reuben Riffel Bring a bold and flavourful twist to your Braai Day feast with these perfectly seasoned lamb tails! Marinated in a delicious blend of black pepper, garlic...
BCO LAMB TAILS ON THE BRAAI
Recipe by Reuben Riffel Bring a bold and flavourful twist to your Braai Day feast with these perfectly seasoned lamb tails! Marinated in a delicious blend of black pepper, garlic...
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BCO BRAAI DAY BEAN SALAD
Add a zesty twist to your Braai Day spread with this vibrant bean salad! Featuring Boston green beans, edamame, and broad beans, this refreshing side dish is elevated by the...
BCO BRAAI DAY BEAN SALAD
Add a zesty twist to your Braai Day spread with this vibrant bean salad! Featuring Boston green beans, edamame, and broad beans, this refreshing side dish is elevated by the...
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BCO CHICKEN & APRICOT SOSATIES
Recipe by Chef Reuben Riffel. Celebrate Braai Day with a South African classic—Chicken and Apricot Sosaties! These mouthwatering skewers combine tender marinated chicken with sweet, juicy apricots, perfectly balanced with...
BCO CHICKEN & APRICOT SOSATIES
Recipe by Chef Reuben Riffel. Celebrate Braai Day with a South African classic—Chicken and Apricot Sosaties! These mouthwatering skewers combine tender marinated chicken with sweet, juicy apricots, perfectly balanced with...