REFUNDS & RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return you’ll need the receipt or proof of purchase.
To start a return, you can contact us at contact@banhoekchillioil.com. Please note that returns will need to be sent to the following address:
Old Banghoek Road, Kylemore, Stellenbosch, 7600
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@banhoekchillioil.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS/NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@banhoekchillioil.com.
SIZZLE & DRIZZLE RECIPES
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BCO CHEESY CAULIFLOWER SOUP
Warm up with this creamy cauliflower soup, made with a hint of Banhoek Chilli Oil for a subtle kick. Tender cauliflower florets blend perfectly with nutmeg, a touch of crème...
BCO CHEESY CAULIFLOWER SOUP
Warm up with this creamy cauliflower soup, made with a hint of Banhoek Chilli Oil for a subtle kick. Tender cauliflower florets blend perfectly with nutmeg, a touch of crème...
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BCO NIÇOISE SALAD & SEARED TUNA
This classic Nicoise Salad combines the vibrant flavours of the Mediterranean with perfectly seared tuna steaks. Featuring crisp green beans, baby potatoes, juicy tomatoes, olives, and hard-boiled eggs, all brought...
BCO NIÇOISE SALAD & SEARED TUNA
This classic Nicoise Salad combines the vibrant flavours of the Mediterranean with perfectly seared tuna steaks. Featuring crisp green beans, baby potatoes, juicy tomatoes, olives, and hard-boiled eggs, all brought...
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BCO BUTTERNUT TORTELLINI
Indulge in the perfect fusion of flavours with our quick and easy Butternut Tortellini with Banhoek Chilli Oil recipe. In under 30 minutes, you can create a delightful dish that...
BCO BUTTERNUT TORTELLINI
Indulge in the perfect fusion of flavours with our quick and easy Butternut Tortellini with Banhoek Chilli Oil recipe. In under 30 minutes, you can create a delightful dish that...